The CEPT team of India Post launched a new application for all post office customers. This application is known as Dak Seva App.
This Dak Sewa Mobile App is a citizen-centric application developed by the Department of Posts, offering services like tracking consignments, complaint registration, postage calculation, and locating post offices.
What are the main services offered by the app?
The app provides services such as complaint registration and tracking, consignment tracking, postage calculation, interest and insurance premium calculation, and information on India Post services.
How to register a complaint in Dak Sewa App?
Go to the ‘Register your Complaint’ option in ‘Quick Services’ available on the Home Screen. Select the Category, Services, and Types from the dropdowns and enter the required fields.
Upon tapping the ‘Submit’ button, a unique Complaint ID will be generated for future reference. This option is also available under the ‘Services’ tab.
Where can I view the details of complaints raised by me?
In the Home page of the app, ‘My Complaints’ menu is available under ‘Quick Services’.
By tapping on ‘My Complaints’ menu, the list of complaints raised by the customer will be displayed with ‘Complaint ID’ and ‘Status’ of the complaint.
The details of the complaints can be viewed by tapping on each ‘Complaint ID’.
How to track the complaints raised by me?
In the Home page of the app, ‘Track Complaint’ option is available under ‘Quick Services’.
Tap on ‘Track Complaint’ option, enter the Complaint number and tap on ‘Fetch’ button.
The details like ‘Complaint Description’, ‘Complaint Status’ and ‘Solution provided’ will be displayed.
How to Track and Trace the Articles?
‘Track N Trace’ option is available in the Home Screen of the App.
In ‘Track N Trace’, enter Consignment number in the field and enter the Captcha displayed and tap on ‘Track’ button.
The tracking details will be displayed.
How to Track and Trace the Electronic Money Orders?
‘Track N Trace’ option is available in the Home Screen of the App.
In ‘Track N Trace’, enter eMO number in the field and enter the Captcha displayed and tap on ‘Track’ button.
The tracking details will be displayed.
How to find PIN Code of a Post Office in Dak Sewa App?
‘Find Pincode’ option is available in the Home page.
Enter search characters in the field, enter the captcha displayed and tap on ‘Find’ button.
The list of post offices with PIN code will be displayed.
How can I calculate Postage for a letter or parcel in Dak Sewa App?
In the Home page of the app, ‘Calculate Postage’ option is available under ‘Quick Services’.
Tap on ‘Calculate Postage’, choose an option from the dropdown Domestic/International and choose the article type from the dropdown.
Select the Value added services, shape of consignment, enter weight & dimensions, source pincode and destination pincode and tap on ‘Calculate’ button.
This option is also available under ‘Services’ tab with option menu ‘Postage Calculator’.
How to know the details of Post Offices near me?
Go to ‘Locate Post Office’ option in the ‘Quick Services’ menu available in the Home screen of Dak Sewa App.
The list of nearest post offices will be listed under the tab ‘Location based’.
The map location and contact details can be accessed by clicking on the ‘info’ button available on the right side of each office.
Where can I get the information on ‘Mail Products’ of Indiapost in Dak Sewa App?
The ‘Information Dashboard’ can be accessed by tapping on ‘Information’ tab.
The information on following items is available under ‘Mail Products’ category.
Domestic mail
International mail
E-Post
E Money Order
IFS Money Order
Prohibited articles
Addressing tips
Packaging tips
E payment
Retail Post Services
Gangajal
Holy blessing
How to change the App language in Dak Sewa App?
An icon of ‘Language Settings’ is available on the top right corner of the App.
The App language can be changed by clicking on the ‘Language Settings’ icon and selecting the preferred language.
This option is also available under ‘Profile’ tab.
What are the languages available in ‘Language Settings’ in Dak Sewa App?
Total 23 Languages are available in the ‘Language Settings’ of Dak Sewa App.
They are-
English
Kashmiri
Punjabi
Assamese
Konkani
Sanskrit
Bengali
Maithili
Santali
Bodo
Malayalam
Sindhi
Dogri
Manipuri
Tamil
Gujarati
Marathi
Telugu
Hindi
Nepali
Urdu
Kannada
Odia
Where can I get the information on the financial services available in Post Offices?
The information on the financial services available in post offices can be accessed by tapping on the ‘Information’ tab and the items available under ‘Financial Services’ category are
Savings Schemes
NPS
Money Remittance Services
Jan Suraksha Schemes
ECS
PLI &
RPLI
Where can I get the information on the business services available in Post Offices?
The information on the business services available in Post Offices is available in the ‘Information’ tab under ‘Business Services’ category.
The items available under ‘Business Services’ are
BNPL
Direct Marketing
Direct Post
Franking Solution
Bill Mail Service
Collect Bills
Business Post
Logistic Post
Indiapost Franchise
Cash on Delivery
Business Solution
Corporate Complaints
Can I enable Biometric lock for login to the Dak Sewa App?
Yes, the app login can also be made through biometric lock of the Phone/Device.
The ‘Biometric Lock’ option is available under ‘General Settings’ in ‘Profile’ tab. This option is to be enabled for using biometric login of the phone device.
How to change my login password?
‘Change Password’ option is available in the ‘Profile’ tab of the App.
Tap on the option ‘Change Password’, Change password screen will be opened with a field to enter ‘Customer ID’.
Enter the 10 digit Customer ID and tap on ‘Send OTP’ button. OTP will be sent to registered mobile number of the customer.
Enter the OTP and tap on ‘proceed’ button.
Enter the new password in ‘New Password’ field and ‘Confirm New Password’ field.
Tap on ‘Reset Password’ button. Message “Password changed successfully” will be displayed.
How to know premium amount of various Postal Life Insurance and Rural Postal Life Insurance Schemes in Dak Sewa App?
Go to ‘Services’ tab
Tap on the option ‘PLI/RPLI Premium Calculator’
Select PLI/RPLI from the radio button
Enter the fields- Policy Sum Assured, Age as on next Birthday and tap on ‘Get Quote’ button.
The Monthly, Quarterly, Half yearly and Annual Premium amount will be displayed.
Information about PLI/RPLI and its schemes are available in the same option and it can be viewed by tapping on ⓘ (Info) button.
How to Calculate Interest and Maturity amounts of Different Post Office Savings Schemes available in Post Office?
Go to ‘Services’ tab
Tap on the option ‘POSB Interest Calculator’
Select the scheme from the dropdown list
Enter the fields such as Investment amount, etc., and tap on ‘Calculate’ button.
The details of Total contribution, Interest rate, Total Interest, Maturity amount will be displayed.
Information about Different Post Office Savings Schemes available in Post Office is available in the same option and it can be viewed by tapping on ⓘ (Info) button.
Whether a user can enable “Biometric Lock” option for login in Dak Sewa mobile app?
After successful login, any user (Guest / Registered) can enable or disable “Biometric Lock” option under “Profile” tab of the app.
Enabling “Biometric Lock” option, will enable user to login to Dak Sewa app without entering login credentials.
Whether Dark Theme / Dark Mode for the Dak Sewa app available?
Yes. “Dark Mode” is available for the Dak Sewa.
Users of Dak Sewa app can enable or disable Dark Theme by tapping on or icon (as the case may be) on top right corner of Home page or through “Dark Mode” option under General settings section of “Profile” tab.
How can user of Dak Sewa app submit any suggestion or Feedback for a particular service?
Dak Sewa user (Guest / Registered) may submit their suggestion / Feedback using “Contact Us” option under “Help & Support” section of “Profile” tab.
However, there is a separate option to submit feedback using “Feedback” option under “Help & Support” section of “Profile” tab.
Whether Login as registered user or guest user is compulsory to use options /features of Dak Sewa App?
All the features (except the following ) of Dak Sewa app may be used by guest user without login also.
1] Register a complaint
2] My Complaints
3] Account Details
4] Change Password
5] Biometric Lock
How can user of Dak Sewa app contact Help Desk?
User of Dak Sewa app can contact Help Desk on contact number : 18002666868 by tapping on “Help Line No. 18002666868” option available on top of the Home screen. Or
By tapping on “Helpline No.” widget available in bottom of Home screen.
What can I do, if I don’t receive OTP (One Time Password) on my registered mobile number (For Registered Customer) / mobile number entered by me (For Guest Login)?
OTP (One Time Password) generated will be sent to registered mobile number (For Registered Customer) / mobile number entered (For Guest Login) which will be valid for 2 (two) minutes.
Time until the generated OTP is valid will be displayed. After the OTP validity time is lapsed, tap on “Didn’t receive OTP?” to re-generate a fresh OTP. User may retry login with the regenerated OTP.
If the problem still persists, there may be issue with the OTP server. Please retry after some time.
What will happen if I enter incorrect/wrong OTP (One Time Password) while login?
When an incorrect/wrong OTP (One Time Password) is entered, app will not auto verify the OTP. Instead, user needs to tap on “Verify” button to validate the OTP.
User may see error message as “Incorrect OTP or no response from OTP Server or ….!” when incorrect / wrong OTP is entered and user tries to verify it by tapping on “Verify” button.
How can user enable or disable In-app notification for Dak Sewa App?
In-app notification for Dak Sewa app is enabled by default. User will not be able to disable it.
What happens when logged in user (Registered /Guest) taps “Logout” button and checks the option “Remove Login Data” in the “Confirm Logout” dialogue box?
Dak Sewa app stores few preliminary data when registered user opts for “Remember Me” during login and few preliminary data by default for Guest user in app itself to avoid retrieving such data every time user tries to login to the app from the concerned API (Application Interface).
Opting for “Remove Login Data” while logout will only remove such data from the app only.
User will be prompted to validate afresh again with their credentials and app will retrieve / verify this data from the concerned API.
FAQs on Dak Sewa Mobile Application
Where can I download the Dak Sewa Mobile App?
It is available on the Google Play Store (Android) and Apple App Store (iOS).
Is the app free to use?
Yes, the Dak Sewa Mobile App is completely free to download and use.
Does the app require location access?
Yes, allowing precise location access helps improve service accuracy.
Can I use the app without an internet connection?
Some features, like tracking or complaint registration, require an active internet connection.
Is the app available in multiple languages?
Yes, the app supports 23 languages, including English, Hindi, Bengali, Tamil, Telugu, Marathi, and more. The language translation is powered by “Bhashini”-An Indian Government Project by Ministry of Electronics and Information under its ‘National Language Translation Mission’.
Does the app support dark mode?
Yes, users can enable dark mode for better visibility in low-light conditions.
How can I log in to the app?
You can log in using your Customer ID and password, or via Mobile OTP authentication.
Can I use the app without registering?
Yes, you can use the app as a guest user by verifying your mobile number via OTP.
What if I forget my Customer ID?
You can retrieve your Customer ID using OTP authentication through your registered mobile number or email.
How can I reset my password?
Use the “Forgot Password” option on the login screen, enter your Customer ID, receive an OTP, and set a new password.
How do I track my parcel or money order?
Use the “Track N Trace” feature, enter your 13-digit consignment number or eMO number, enter the captcha code, and tap “Track.”
What services can I track in the app?
You can track domestic and international mail, as well as electronic money orders (eMOs).
How can I find a post office or PIN code?
Use the “Locate Post Office” or “Find Pincode” options to search by post office name or PIN code.
Can I calculate postal charges using the app?
Yes, the “Calculate Postage” feature helps determines postage costs based on weight, dimensions, source, and destination.
How can I register a complaint?
Go to “Register Your Complaint,” select the service type, enter details, upload supporting documents (if any), and submit.
How can I check my complaint status?
Use the “Track Complaint” option and enter your complaint number.
What if I need to provide additional details for my complaint?
If additional details are sought by post office, you will receive a notification. Enter the necessary information in the “My Complaints” section.
Can I escalate my complaint if I am not satisfied with the resolution?
Yes, if unsatisfied with the resolution, you can escalate it to higher authorities through the app.
What financial services are available in the app?
The app offers interest calculations for various Post Office Savings Bank (POSB) schemes, PLI/RPLI premium calculators, and service requests for doorstep banking.
How can I calculate interest on my savings schemes?
Use the “POSB Interest Calculator” to estimate returns on schemes like PPF, NSC, RD, and Sukanya Samriddhi Yojana.
Can I calculate PLI/RPLI insurance premiums?
Yes, the “PLI/RPLI Premium Calculator” helps estimate insurance premiums based on the sum assured and age.
Can I purchase PLI/RPLI policies through the app?
Yes, you can buy policies via the “Buy PLI/RPLI Policy” option in the Weblinks section.
Can I request postal services at my doorstep?
Yes, the “Service Request” feature allows you to request mail booking, delivery, and financial services at home.
Where can I find information about India Post services?
The “Information Dashboard” provides details on mail products, financial services, business services, and general guidelines.
How can I contact India Post customer support?
Use the “Helpline” option or the “Contact Us” section in the app to get customer support details.
How do I submit feedback on the app or its services?
The “Feedback” option under “Help & Support” lets users rate their experience and submit comments.
Does the app require an internet connection to function?
Yes, an active internet connection is required for most services like tracking, complaint registration, and calculations.
What should I do if I don’t receive an OTP?
Ensure that your mobile number is active and has network coverage. If the problem persists, try using the “Didn’t receive OTP?” option.
Can I log in using biometric authentication?
Yes, biometric authentication (fingerprint lock) can be enabled under “General Settings”.
Can I track international parcels using the app?
Yes, you can track both domestic and international parcels by entering the 13-digit consignment number.
How can I check if a service is available in my area?
Use the “Locate Post Office” feature and search by PIN code to check available services.
Can I calculate postage for international shipments?
Yes, the “Calculate Postage” feature provides postage estimates for both domestic and international shipments.
What should I do if my parcel is delayed?
You can raise a complaint through the app using the “Register Your Complaint” feature.
What types of complaints can be registered in the app?
Complaints can be registered for missing parcels, delayed deliveries, lost money orders, POSB issues, PLI/RPLI policy concerns, and more.
Can I attach documents to my complaint?
Yes, you can upload supporting documents in JPG, JPEG, or PDF format (up to 200 KB).
How long does it take to resolve a complaint?
Resolution times vary, but you can track your complaint status in the “My Complaints” section.
What happens if I don’t respond to a request for additional information on my complaint?
If no response is received within 15 days, the complaint will be auto-closed.
Can I withdraw my complaint after submission?
No, once a complaint is registered, it cannot be withdrawn. However, you can update it if needed.
Can I pay my PLI/RPLI premiums through the app?
No, but you can calculate premiums and use the provided Weblink of “PLI/RPLI Customer Login” to make payments.
How accurate is the POSB Interest Calculator?
The calculator provides an estimated return based on current interest rates.
What financial schemes are covered in the POSB Interest Calculator?
It covers schemes like Sukanya Samriddhi Yojana, PPF, NSC, RD, Kisan Vikas Patra, and more.
Can I use the app to check my existing PLI/RPLI policy details?
No, but you can log in to the PLI/RPLI Customer Portal via the app’s “Weblinks” section.
How can I share post office details with others?
Use the “Find Pincode” feature and tap the “Share” button to send post office details via WhatsApp, Telegram, or other apps.
Can I get doorstep delivery for postal services?
Yes, use the “Service Request” option to avail doorstep services for mail booking, delivery, financial services, and Aadhaar updates.
What is the “The Leaders” section in the app?
This section provides profiles of the Minister of Communications and the Minister of State for Communications, Government of India.
How can I give feedback about the app or a service?
Use the “Feedback” option in the “Help & Support” section to rate services and submit comments.
Can I access India Post helpline numbers through the app?
Yes, the helpline number is available under the “Help & Support” section.
What happens if I do not confirm complaint closure?
If no confirmation is received within 2 days, the complaint will be auto-closed.
Where can I place Service Request in Dak Sewa App?
Link for placing ‘Service Request’ is available under ‘Weblinks’ menu in ‘Services’ tab.
Are there any guidelines for registering a complaint in Dak Sewa App?
Yes, the guidelines for registering complaints are available in the ‘Information’ tab under ‘General’ category.